You're new to this whole management or leadership gig, and you may not yet know the ropes. However, you've been managed at some point, so you at least understand how a "good" or a "bad" manager acts. If you have ever dealt with the latter, you probably remember how miserable the bad manager made you. Review this infographic, created by the good folks at Pepperdine University … [Read more...]
Focus First On Building Conflict Confidence
At one time, I thought I taught conflict resolution. However, over time, I have come to realize that I don’t really teach conflict resolution as much as I teach conflict confidence. To resolve a conflict, you need the other person’s cooperation. Because you cannot demand or force cooperation, you have no control over how the other person will respond to your efforts. As a … [Read more...]
A Healthier View of Conflict
Conflict is a topic that often comes up when I talk with leaders. More and more organizations are making the decision to include conflict management in their training curriculum, and with good reason. Conflict is unavoidable. You will never be able to "put an end" to disagreements, hurt feelings, misunderstandings and bad moods in the office. People are going to disagree, … [Read more...]
FAQ Series: Five Ways to Focus Your Attention for Better Conflict Resolution
Have you ever watched a conflict conversation on a reality TV show? If you have, you might have noticed that they almost always gravitate towards what people said, what people meant, why people did or did not do certain things, etc. These conversations are heavily focused on what has already happened – the past. The arguing participants keep rehashing what has … [Read more...]
Workplace Conflict is a Scary Issue
If you aren’t spooked enough this Halloween, the following facts about workplace conflict will make your hair stand on end.Strained relationships between employees account for 60% to 70% of unproductive time and difficult situations, according to workplace experts.You are spending anywhere from 25% to 40% of your time managing conflict, The Washington Business Journal reports. … [Read more...]