Workplace Conflict is a Scary Issue

If you aren’t spooked enough this Halloween, the following facts about workplace conflict will make your hair stand on end.

• Strained relationships between employees account for 60% to 70% of unproductive time and difficult situations, according to workplace experts.

• You are spending anywhere from 25% to 40% of your time managing conflict, The Washington Business Journal reports. That’s a lot of wasted time that you could devote to developing productive teams and improving your organization’s bottom line

If those points aren’t enough for you to rise up against the ghosts and goblins of workplace conflict, consider the legal liabilities. Misunderstandings and tension among employees can expose your organization to lawsuits, discrimination cases and even violent behavior.

Although handling conflict after it arises is a critical skill, successful managers understand how to stop conflict before it escalates. You won’t waste time refereeing arguments between workers. In addition, you’ll contribute to your bottom line by incorporating strategies that build a harmonious workforce.

Use these tips to head off conflict before it spins out of control:

• Develop clear policies. Leave no question in employees’ minds that rude behavior, bullying and intolerance are unacceptable. Tip: Consider providing a diversity program to educate workers about unintended slights that can raise workplace tensions.

• Recognize untapped employee strengths. If employees feel appreciated for their unique talents, they will be less likely to resent their co-workers. Take advantage of opportunities to praise each employee’s efforts.

• Treat everyone fairly. You may prefer the personalities of certain workers or value their contributions more. Don’t allow that to interfere with decisions on work assignments, workplace perks or pay raises. Example: If you are training your star performer to take over some of your duties, consider whether other employees should gain new skills as well.

What’s the biggest workplace conflict you’ve experienced so far?

[Photo credit: www.flickr.com/photos/wwarby.]