"What do you expect?" People say that all the time in an earnest or quizzical way, or sometimes with outright exasperation. However, more often than not, people simply think it without ever taking the extra step to clarify what is expected of them. That leads to mistakes, conflict, shoddy work and productivity losses, because your employees and coworkers ask or think of … [Read more...]
Lessons From a Lifeguard: A Drowning Man Doesn’t Care About You
Communication, conflict resolution and leadership, at times, resemble working as a lifeguard. In all these situations, you can, like a lifeguard, be in the position of approaching someone else when they are under distress because their needs are not being met. Picture a drowning man. He is flailing in the water. He is grasping at everything and everyone within reach. He has … [Read more...]
What Do I Do When People Don’t Want to Change?
Joni showed up at her boss Bob’s office more frustrated than he’d ever seen her. Joni was a relatively new supervisor and had been developing well, but on this day, she seemed different. When Bob asked what was wrong, her frustration came out immediately. “What do you do when people don’t want to change,” she asked. Bob smiled and asked her to explain. “You know the new … [Read more...]
Retaining Top Talent in a Flourishing Gig Economy
This is a guest post by Rick Grimaldi, author of FLEX: A Leader’s Guide to Staying Nimble and Mastering Transformative Change in the American Workplace For many employees, the work/life integration empowered by the gig economy is not a cool trend but a priority, and companies may need to make it part of their offers, if they want to compete for Gen X, Y, and Z … [Read more...]
Respond Assertively, Not Aggressively
The basic difference between being assertive and being aggressive is how our words and behavior affect the rights and well being of others. - Sharon Anthony Bower No matter how great a manager you are, bad things will happen at work. Not every day, but occasionally. It’s how you handle those incidents—the ones that fill you with frustration, anger and dread—that determine what … [Read more...]