We're all spending so much more time in online meetings these days, and much of our interviewing and client onboarding is happening via video chat. So what can you do to make a great first virtual impression? Andres Lares, Managing Partner at Shapiro Negotiations Institute (SNI), offers these five body language tips to ensure you are making the best possible virtual … [Read more...]
How to Confront Negative Behaviors When You Hate Confrontation
“Problems in the workplace are often created not by what we do, but by what we fail to do.” -Aubrey C. Daniels – Bringing Out the Best in People “All problems become smaller if you don’t dodge them, but confront them.” – William F. Halsey And one from me: Failure to confront a negative behavior is a subtle acceptance of it, an encouragement for it to continue in the … [Read more...]
5 Communication Red Flags
People desperately want to feel connected, especially now when so many are working remotely. Helping employees feel like they’re an integral part of a caring, trusted team is not just a nice thing for companies to do; it’s more like a survival strategy. The highest levels of performance require that people care about and understand each other and feel cared about and understood … [Read more...]
Using Apology to De-escalate a Conflict
Apology is a powerful — and often underused — conflict resolution tool. One reason for not apologizing that I often hear in my work with clients is the concern that apologizing either totally admits fault for the conflict or reveals a weakness. While those concerns may be legitimate in some situations, they are overblown in most cases. Conflicts usually escalate because … [Read more...]
The Best Way to Share Bad News With Employees
No doubt, bad news has been the norm lately, and you may have already had to be be the bearer of it more than once. As a leader, especially a new leader, the last thing you want to do is deliver bad news to your employees, who may assume that you are somehow responsible for it. Unfortunately, you will have to make unpopular decisions, enforce changes that are initially seen as … [Read more...]
Manage “Everything is Urgent” Behavior
We all know one person who thinks every to-do is urgent. Everything the person asks of you needs to be done right now. Maybe, as the leader, you are that person, expecting your employees to drop everything to focus on your requests, no matter how insignificant. Right now, when people are already feeling stressed, overwhelmed and distracted, that kind of attitude can have a … [Read more...]
Avoid These Four Online Meeting Mistakes
Most of us are holding more remote meetings now, and if you haven't noticed, they are inherently different from in-person meetings," says Howard Tiersky, coauthor along with Heidi Wisbach of Impactful Online Meetings: How to Run Polished Virtual Working Sessions That Are Engaging and Effective. "If you're not used to running them, you're going to make tons of mistakes. And … [Read more...]
4 Ways to Promote Remote Team Collaboration
Maybe when you started your leadership gig you had no plans of managing a virtual team, but the pandemic forced you to adapt quickly. Maybe you were hired specifically to manage a virtual team or a hybrid team, with some employees on site and others working remotely. Or maybe as times have changed, your team has morphed in to all or partially virtual. Regardless how you got … [Read more...]
3 of the Smartest Words You’ll Ever Say
In her new book Heartfelt Leadership: How to Capture the Top Spot and Keep on Soaring, Deb Boelkes lays out the path to leading with the heart. Full of real stories and lessons from top heartfelt executives, the book will help you learn to transform from a person people follow because they have to, to one they want to follow. One lesson that really stood out to us comes from … [Read more...]
How to Master the Art of Respectful Truth-Telling
Most people have suppressed their true feelings to avoid conflict at work. “When you need to have a difficult conversation with someone, it’s best to be prepared,” says Jackie Gaines, Wearing the Yellow Suit: A Guide for Women in Leadership “Having an idea of the actual words you plan to use ahead of time makes the experience easier and will help you feel calm and in control … [Read more...]