The basic difference between being assertive and being aggressive is how our words and behavior affect the rights and well being of others. - Sharon Anthony Bower No matter how great a manager you are, bad things will happen at work. Not every day, but occasionally. It’s how you handle those incidents—the ones that fill you with frustration, anger and dread—that determine what … [Read more...]
Kind Words at Work: 16 Ways to Communicate with Empathy at Work
The pandemic turned work-life on its head. We’re caught in the tumble load of a never-ending workday, pinballing between Zoom and Slack, duking it out with the family for WiFi, dishes piling up around us in our office ... er ... kitchen, and just trying to hold it together while we just. take. a. minute. to. remember. what. day. it. is. It’s a high-stress moment. That stress … [Read more...]
5 Practical Steps You Can Take to Reduce Tension Between Co-workers
Tension between co-workers is one of the more common sources of emotional “pressure” build-up for people. Left unaddressed for long enough, the pressure can reach a boiling point. Fortunately, you can do something about it before the tension becomes a major conflict. 1. Create opportunities for people to better understand and appreciate their behavioral differences and … [Read more...]
5 Ways to Recharge Your Mind, Spirit and Productivity
As you struggle to balance your work and life, two things you're likely desiring are more time and more energy. Especially, now when the lines between work and life tends is blurry—you can feel short on both. As you worry about not having enough time to do everything you want to do, your stress levels climb and your energy levels plummet. And that creates this vicious cycle … [Read more...]
When You Become a Leader Among Peers
Promotions are amazing. After all, they validate your ability and leadership skills. However, many first-time supervisors struggle with the transition from being "just one of the team" to leading the team. It can be hard to imagine managing people you once saw as friends, and you can worry about whether they will accept you as their leader. Some managers aim to overcome the … [Read more...]
Using Apology to De-escalate a Conflict
Apology is a powerful — and often underused — conflict resolution tool. One reason for not apologizing that I often hear in my work with clients is the concern that apologizing either totally admits fault for the conflict or reveals a weakness. While those concerns may be legitimate in some situations, they are overblown in most cases. Conflicts usually escalate because … [Read more...]
7 Fundamentals of Successful Problem Solving
Everyone has problems. Big problems, little problems, work problems, relationship problems. Pick an area of your life, and you probably have at least one issue you are dealing with. When you step into management, you pretty much become a professional problem solver. And if you haven't received any kind of training on the subject (like many first-time supervisors), the role … [Read more...]
Find Balance When Work and Home Are in the Same Place
When you work from home, the “workday” becomes a slippery slope—especially when you’re constantly interrupted by your kids, pets, neighbors or spouses. If you’re not careful, meeting your work demands in this chaotic environment can crowd out your other priorities. Below are some healthy habits to help you take back control and protect your work/life balance in these unusual … [Read more...]
The Best Way to Share Bad News With Employees
No doubt, bad news has been the norm lately, and you may have already had to be be the bearer of it more than once. As a leader, especially a new leader, the last thing you want to do is deliver bad news to your employees, who may assume that you are somehow responsible for it. Unfortunately, you will have to make unpopular decisions, enforce changes that are initially seen as … [Read more...]
6 Ways to Stay Calm and Keep Stress Under Control
No leadership job is without stress, and when it hits, you can either spiral or figure out a way to stay calm under pressure. Diana Hendel, PharmD and Mark Goulston, MD, authors of Why Cope When You Can Heal?: How Healthcare Heroes of COVID-19 Can Recover from PTSD offers this advice to better manage your stress: Do frequent self “check-ins” When you’re busy and under … [Read more...]