By Kevin Eikenberry You've got questions. We've got answers. Hi, I'm Kevin Eikenberry. Answering the questions that new leaders ask us. Actually, it's our goal to help all leaders become more effective, productive, successful and confident. Today I'm answering an important question I've been asked many times. How do we remain positive for our team? Are you ready? Let's go. I … [Read more...]
Three Questions You Can Use in Difficult Conversations
By Guy Harris Eventually, all leaders find themselves in difficult conversations. It might come as a result of a conflict between team members, as part of a sensitive coaching/feedback discussion, or when reconciling different ideas for how to proceed on a project. There may be weeks or months between them, or you might have three difficult conversations in one day. How they … [Read more...]
What to Do When You Have Already Done Everything You Can to Get an Employee to Improve
By Guy Harris Coaching and performance questions are among the most frequent types of questions I get when working with new and front-line leaders. Among those questions, the most common question is often phrased this way: "How do I discipline someone when I’ve already done everything I know to do to get them to improve?" This question (and the answer to it) is closely … [Read more...]
How Do I Implement a Change I Don’t Like?
By Guy Harris If it has not happened already, the day is coming when you will need to implement a change that was not your idea and that you either do not like or at least have reservations about. As a new, front-line leader, that situation is incredibly difficult. You might feel stuck between your team and “management.” You might struggle to satisfy both your desire to do … [Read more...]
Is Your Organization Resilient Enough to Survive The Next Disruption?
Eventually, a major crisis will impact your company. It’s not a matter of “if” but of “when.” And while COVID-19 is the most obvious disruptor, it’s certainly not the last. We all face a new era of uncertainty, volatility, and disruption. Organizations are rocked by technological shake-ups, shifting consumer habits, and political and social unrest, not to mention internal … [Read more...]
The Future of Work Is More Than a Policy Change
by Kevin Eikenberry Now that you are a leader get used to your role in implementing new policies. As long as there are organizations, there have been policies and procedures, and I don’t really expect that to change. Today your organization may be asking you to implement policies related to hybrid and/or flexible work. While there is a policy – the future of work is more … [Read more...]
Take the WIRED Approach to Improve Communication
When we talk about burnout from a leadership perspective, it's often in terms of how to recognize and treat it, both of which are highly important. However, what we want to focus on today takes a more proactive approach to prevent burnout. Especially in times of stress, whether that stress is associated with a work intiative that requires extreme focus and long days for a … [Read more...]
Respond Assertively, Not Aggressively
The basic difference between being assertive and being aggressive is how our words and behavior affect the rights and well being of others. - Sharon Anthony Bower No matter how great a manager you are, bad things will happen at work. Not every day, but occasionally. It’s how you handle those incidents—the ones that fill you with frustration, anger and dread—that determine what … [Read more...]
Kind Words at Work: 16 Ways to Communicate with Empathy at Work
The pandemic turned work-life on its head. We’re caught in the tumble load of a never-ending workday, pinballing between Zoom and Slack, duking it out with the family for WiFi, dishes piling up around us in our office ... er ... kitchen, and just trying to hold it together while we just. take. a. minute. to. remember. what. day. it. is. It’s a high-stress moment. That stress … [Read more...]
5 Practical Steps You Can Take to Reduce Tension Between Co-workers
Tension between co-workers is one of the more common sources of emotional “pressure” build-up for people. Left unaddressed for long enough, the pressure can reach a boiling point. Fortunately, you can do something about it before the tension becomes a major conflict. 1. Create opportunities for people to better understand and appreciate their behavioral differences and … [Read more...]