In a previous post, I shared a tip for how to quickly capture the attention of someone who tends to jump ahead and make assumptions about what you are attempting to communicate. In this post, I’m taking my answer to the original question about dealing with interruptions one step farther to share a technique you can use if your attempt to capture their attention fails to stop … [Read more...]
FAQ Series: Dealing with People Who Jump Ahead of You with Incorrect Assumptions
One of the questions we got during our recent Bud to Boss Livecast addresses a common communication frustration. Here’s the question… “How can I capture the attention of others so they listen, hear and understand - as opposed to having them 'tune out' or jump ahead to an incorrect conclusion/assumption - especially when I don't know the other person's communication style … [Read more...]
Been Promoted? 5 Key Conversations to Have With Your New Boss or Your Employees
If you’ve just been promoted, this is obviously for you. If you have been in your role for awhile, but your relationship and communication with your boss/supervisor/leader isn’t perfect, this will be of great help to you too. If your relationships and communication with those you lead isn’t where you would like it to be, you need this information too. The advice that follows … [Read more...]
6 Questions to Ask for Successful Collaboration
The biggest problem with collaborative problem solving is the collaborative part. Many new leaders became leaders because they know how to get things done. That individual ability to solve problems, applied in a team environment, can become a weakness as the new leader pushes strongly for a solution that others resist. I have been that new leader who pushed too strongly … [Read more...]
You Cannot Sell What You Do Not Own
One day Hypothetical John, a newly promoted supervisor with Fictional Products, met with his boss, Bill, to discuss a new procedure recently mandated by a change to company policy. John was not happy with the change because he knew that his team would not like it. The new procedure added two documentation steps to an existing operation, and he knew that it would add both … [Read more...]
Do You Strive for Compliance or Commitment?
Whether you are trying to resolve a conflict, coach an employee, or correct your child’s behavior; you have to wrestle with your real goals. You have to ask yourself, “Do I want compliance or commitment?” Many people might say, “As long as they do what I asked them to do, I don’t really care whether people are compliant or committed.” I would say that if you want one-time … [Read more...]