At one time, I thought I taught conflict resolution. However, over time, I have come to realize that I don’t really teach conflict resolution as much as I teach conflict confidence. To resolve a conflict, you need the other person’s cooperation. Because you cannot demand or force cooperation, you have no control over how the other person will respond to your efforts. As a … [Read more...]
A Healthier View of Conflict
Conflict is a topic that often comes up when I talk with leaders. More and more organizations are making the decision to include conflict management in their training curriculum, and with good reason. Conflict is unavoidable. You will never be able to "put an end" to disagreements, hurt feelings, misunderstandings and bad moods in the office. People are going to disagree, … [Read more...]
Workplace Conflict is a Scary Issue
If you aren’t spooked enough this Halloween, the following facts about workplace conflict will make your hair stand on end.Strained relationships between employees account for 60% to 70% of unproductive time and difficult situations, according to workplace experts.You are spending anywhere from 25% to 40% of your time managing conflict, The Washington Business Journal reports. … [Read more...]