You want to be an all-star manager, so it’s natural that your brainwaves—at least while at work—are concentrated on your team’s goals, progress and accomplishments. While it’s great to be focused on your work, don’t lose sight of this fact: Your employees are people. As a leader, your job isn’t just to motivate your team to meet and exceed expectations; it’s also to build … [Read more...]
When You Should and Shouldn’t Reprimand Employees
Reprimanding employees in front of other employees is never a good idea. Embarrassing staff members in that way damages morale and can put people on the defensive, making it less likely that they will fix their bad behaviors. Scolding employees in front of customers is worse. Even if employee has done something that deserves a good talking to, and even if you think the … [Read more...]
Get Uncomfortable! 5 Reasons to Make Discomfort Your Friend
Ahh, the comfort zone. As humans, we strive for comfort. We covet, look for and have created products and even entire industries to help us find and maintain high levels of comfort (hello Lazy-Boy!). We are hard wired to seek physical, mental and emotional comfort. Given that, you might be surprised by the title of this piece. (Could I really want you to … [Read more...]
Do You Want to Become a More Influential Supervisor?
The highly popular Bud to Boss Workshop, presented by the Kevin Eikenberry Group, offers these tips to make your communication more powerful, persuasive and meaningful: Speak with people, not to them. Ask more questions. Make fewer assertions. Speak with people the way that they want to be spoken with. In this case, ignore the Golden Rule. It doesn’t matter how you would … [Read more...]