This is a guest post by Catherine Welborn, writer and editor. Here is a bit of advice for those of you supervising younger employees. Throughout college I worked at a popular clothing retailer. The chain catered to the high school/college demographic, and all of us employees were in that same age range. Management had a great deal of turnover, so when I remember this job, I … [Read more...]
Walls Don’t Have Ears, but Customers and Employees Do
This is a guest post by business writer and editor Catherine Welborn. The other day I was in a toy store when I heard a manager say something that left me absolutely dumbfounded. She was at the back of the store when one of her employees approached her, complaining about a “problem” customer. In a mocking tone of voice, the employee said “OK, now she’s demanding to talk to a … [Read more...]