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25 Strategies for Conflict Resolution

Guest Blogger Leave a Comment

This is a guest post by Dan Rockwell, leadership and management expert and author of the popular Leadership Freak blog.  Sometimes it is the simplest actions that can help you resolve a conflict quickly, or avoid one all together. When you sense things are heating up, use one or more of these strategies: 1. Don’t focus on winning or losing; focus on achieving … [Read more...]

Filed Under: Communication, Difficult Situations Tagged With: conflict, conflict management, conflict resolution, difficult conversations, difficult people, featured blogger

Avoid Poison Questions That Escalate Conflict

Guy Leave a Comment

When you are trying to resolve a conflict with a team member, a genuine sense of curiosity about the other person’s perspective often goes a long way toward resolution. You reveal your sense of curiosity by the questions you ask the other person during the conflict conversation. That said, most of us do not naturally ask good questions. Rather than ask questions for the … [Read more...]

Filed Under: Difficult Situations Tagged With: communicating with employees, communication, conflict management, conflict resolution, difficult conversations, difficult situations

Making Hard Decisions

Kevin Eikenberry Leave a Comment

Decision making is a perennial topic for leaders. It is one of those skills that we all use every day, yet we know it is sometimes hard, and we could probably be better at it. So how can you more confident when you have to make a hard decision? Science to the rescue! Today I am using science (yes, real science!) to help you make decisions more easily and more … [Read more...]

Filed Under: Coaching & Feedback, Difficult Situations, Video

Squelching Gossip

Kevin Eikenberry Leave a Comment

Gossip is like a mushroom. Wait, what? That's right, I'm answering today's question with a little comparison... How do I reduce the amount of gossip in our office? Check out the video below to find out! https://youtu.be/ubdymnwA8vg?rel=0&showinfo=0 Tweet it out: Better communication reduces gossip. @KevinEikenberry … [Read more...]

Filed Under: Difficult Situations, Management, Video

3 Times You Should Change Your Perception

Kevin Eikenberry Leave a Comment

Have you ever left a movie and talked with someone about it, and it seemed like the two of you saw two completely different movies? You each noticed different things, cared about different aspects and were moved in different ways by different parts of the film? Since we each have our own powerful perceptions, that is easy to understand. Each person sees what his/her brain … [Read more...]

Filed Under: Coaching & Feedback, Difficult Situations Tagged With: feedback, Kevin Eikenberry, leadership mindset, management

That Difficult Person

Kevin Eikenberry Leave a Comment

At some point in our leadership career, we will have to deal with difficult people. And as new leaders, there is little that is more unnerving. In today's video, we're sharing tips on how to handle these people in our lives and we're starting off by re-framing the issue, focusing not on the person but instead on the … [Read more...]

Filed Under: Difficult Situations, Management, Video

A Better Way to Look at Change

Kevin Eikenberry Leave a Comment

Change. The mere thought makes some of us want to run and hide because change almost always requires extra effort, whether that effort is to log more hours, deal with chaos for a bit, or simply change one's attitude about something. Change takes time, energy and money, and it is usually difficult. It's normal to be skeptical of change. That said, change also creates great … [Read more...]

Filed Under: Change, Difficult Situations Tagged With: difficult conversations, difficult situations, Kevin Eikenberry, leadership mindset, trust

The Wrong Thing to Do When Faced With a Problem (and What to Do Instead)

Guy Leave a Comment

As I watch what is going on politically across the nation, attend various business meetings and even participate in family discussions, I can't help but notice how the rhetoric and emotion often increase, while the civility and human connection decrease. People become obstinate or angry. Some even resort to insults, and productive conversation flies out the window. The … [Read more...]

Filed Under: Difficult Situations, Management Tagged With: communicating with employees, conflict management, difficult conversations, difficult situations, featured blogger, Guy Harris

Turn That Frown Upside Down: Tips for Improving Your Bad Attitude

Kevin Eikenberry Leave a Comment

Do you have a bad attitude? I'm not suggesting always, but sometimes? Most people do. It's hard not to when things are going bad. Besides, you're only human, and you deserve the occasional off day. That said, as a leader, when your attitude stinks, it quickly rubs off on your employees. If everybody's in a funk, productivity is going to sink. So, while you may want to sulk, … [Read more...]

Filed Under: Difficult Situations Tagged With: conflict, conflict resolution, difficult employees, difficult people, difficult situations, Kevin Eikenberry, leadership mindset

That Escalated Fast! 5 Ways to Turn a Disagreement into a Full-On Fight

Guy Leave a Comment

Just in case you would like to have some fun with another person during your next disagreement, here are some tips for quickly escalating a minor miscommunication into a full-blown argument. Tell people what they should feel When you want to get a strong emotional response from someone, just tell them how to feel. For example, you could say “Don’t be angry" or "You … [Read more...]

Filed Under: Difficult Situations Tagged With: conflict, conflict management, conflict resolution, difficult conversations, difficult employees, difficult people

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