For leaders, new and experienced, having difficult conversations with employees is one of the most challenging aspects of the job. It's both hard to control your own emotions and respond appropriately to employees, when they become emotional. The key to keeping the conversation on track and constructive starts with going into it with the right state of mind. To do so, … [Read more...]
Ensure a Fun (Drama-Free) Company Picnic
It's that time of year again for the annual company picnic. Whether yours is a huge party funded by your organization or a small backyard barbecue that you host for your team, they are full of opportunities for employees to embarrass themselves and your employer. Fortunately, whether you’re throwing the party or attending it, there are precautions you can take to ensure that … [Read more...]
25 Strategies for Conflict Resolution
This is a guest post by Dan Rockwell, leadership and management expert and author of the popular Leadership Freak blog. Sometimes it is the simplest actions that can help you resolve a conflict quickly, or avoid one all together. When you sense things are heating up, use one or more of these strategies: 1. Don’t focus on winning or losing; focus on achieving … [Read more...]
Avoid Poison Questions That Escalate Conflict
When you are trying to resolve a conflict with a team member, a genuine sense of curiosity about the other person’s perspective often goes a long way toward resolution. You reveal your sense of curiosity by the questions you ask the other person during the conflict conversation. That said, most of us do not naturally ask good questions. Rather than ask questions for the … [Read more...]
Making Hard Decisions
Decision making is a perennial topic for leaders. It is one of those skills that we all use every day, yet we know it is sometimes hard, and we could probably be better at it. So how can you more confident when you have to make a hard decision? Science to the rescue! Today I am using science (yes, real science!) to help you make decisions more easily and more … [Read more...]
Squelching Gossip
Gossip is like a mushroom. Wait, what? That's right, I'm answering today's question with a little comparison... How do I reduce the amount of gossip in our office? Check out the video below to find out! https://youtu.be/ubdymnwA8vg?rel=0&showinfo=0 Tweet it out: Better communication reduces gossip. @KevinEikenberry … [Read more...]
3 Times You Should Change Your Perception
Have you ever left a movie and talked with someone about it, and it seemed like the two of you saw two completely different movies? You each noticed different things, cared about different aspects and were moved in different ways by different parts of the film? Since we each have our own powerful perceptions, that is easy to understand. Each person sees what his/her brain … [Read more...]
That Difficult Person
At some point in our leadership career, we will have to deal with difficult people. And as new leaders, there is little that is more unnerving. In today's video, we're sharing tips on how to handle these people in our lives and we're starting off by re-framing the issue, focusing not on the person but instead on the … [Read more...]
A Better Way to Look at Change
Change. The mere thought makes some of us want to run and hide because change almost always requires extra effort, whether that effort is to log more hours, deal with chaos for a bit, or simply change one's attitude about something. Change takes time, energy and money, and it is usually difficult. It's normal to be skeptical of change. That said, change also creates great … [Read more...]
The Wrong Thing to Do When Faced With a Problem (and What to Do Instead)
As I watch what is going on politically across the nation, attend various business meetings and even participate in family discussions, I can't help but notice how the rhetoric and emotion often increase, while the civility and human connection decrease. People become obstinate or angry. Some even resort to insults, and productive conversation flies out the window. The … [Read more...]