Empowerment is a great thing, especially during times of change, upheaval and disruption. Empowered employees show greater commitment, stay more engaged, and create better results. Empowered employees take more initiative and get more done than employees who work in a fear-based, command-and-control environment. As a new supervisor, you hear and read about these … [Read more...]
How to Talk to an Angry Person
Emotions are running high, and people seemingly get angry for no reason. If you’re like most of the people, you managing someone's emotional outburst is the last thing you one to do. While some people seem to have a knack for helping others “back off the edge,” most people feel at least a little bit nervous or apprehensive about such situations, especially new managers who have … [Read more...]
Helping Grief-Stricken Employees
Death is an incredibly tough subject to discuss, and one we are confronted with daily these days, but it's also been an issue that managers and leaders have dealt with for a long time. How should you act when an employee loses a loved one? What should you say? How do you respond without coming across as invasive? When one of your employees suffers the loss of a loved one, … [Read more...]
When Should We Train New Leaders?
It's not a matter of if you're going to train your new leaders. It's a matter of when and how. Those are the questions I'm going to respond to in this video. https://youtu.be/QGk_YQlbCEY?rel=0&showinfo=0 Tweet it out: Being a new supervisor may be the biggest transition of a career. Make sure you are supporting their growth. @KevinEikenberry … [Read more...]
5 Ways to Recognize Remote Employees
It's not groundbreaking news that employees want to be recognized for their hard work. Nor is it surprising that employees' performance, attitude and job loyalty tend to improve when they feel valued at work. Be honest: How well are you performing at recognizing your employees' efforts in recent weeks? Most of our lives have been turned, at least a little, upside down … [Read more...]